Informal Resolution & Grievance Process

Overview of the Informal Resolution Process

Rutgers University has adopted this Informal Resolution Process for students with disabilities enrolled at Rutgers University as one of the means to provide for prompt and equitable resolutions to informally resolve problems, issues or concerns related to equal access to University programs, courses, services, facilities, and activities.  The objective of the Informal Resolution Process is to provide a means for students to report concerns or issues and for the University to attempt to resolve or mediate the situation in a timely manner. No formal investigation is involved in the Informal Resolution Process. The Informal Resolution Process may be an appropriate choice when:

• the conduct involved is not of a serious or repetitive nature and disciplinary action is not required to remedy the situation.
• attitudinal or behavioral conduct is involved.
• the student has tried to resolve the issue informally with the parties involved (e.g., their professor, the department or school) and a disagreement has occurred.

Please visit the Informal Resolution page to find more information and determine if this is the appropriate route for your concern.

Overview of the Grievance Process

Rutgers University has adopted this grievance procedure for students with disabilities, enrolled at Rutgers University, as the means to provide for prompt and equitable resolution of grievances. While we encourage students to use the Informal Resolution Process first to resolve concerns, this is not required. The grievance process may be applicable if a student has concerns related to:

• Denial of academic adjustments, accommodations, services or modifications related to a Rutgers course.
• Inaccessibility of a Rutgers course, program, service, activity, facility, parking or transportation.
• Previously granted accommodations that are not being implemented.

Please visit the Grievance Process page to find more information and determine if this is the appropriate route for your concern.

Disability Discrimination

Rutgers University is committed to a working and learning environment that is free from discrimination and harassment. The University strictly prohibits discrimination and harassment based on membership in protected classes such as disability.

If a student believes that they have been discriminated or harassed because of their disability by a Rutgers employee or third party, the student should contact the Office of Equal Opportunity (OEE).

If a student believes that they have been discriminated against or harassed because of their disability by a Rutgers student, the student should refer to the University Code of Student Contact and report to their student conduct office at their campus.