RADR Virtual Support Desk

As the university continues to respond to the COVID-19 outbreak, our office is committed to ensuring we are getting back to you as soon as possible, with accurate information and resources. To help us, please submit our support form below and someone will get back to you shortly.

The RADR Virtual Support Desk is for Students Who:

  • have questions about an assistive technology or adaptive device we've provided
  • need follow-up training regarding assistive technology or adaptive devices
  • have questions about how to utilize their assistive technologies or adaptive devices in a course

Please book an appointment during our virtual drop-in hours by using this link to our form:   

RADR Virtual Support Desk

All support sessions will be done via WebEx and last about a half-hour. Please be sure to describe the issue you are having in the comments box.

For general questions and inquires you may also email us at:  radr@echo.rutgers.edu

The best method for contacting our support team is to submit the RADR Support Form and secondly, email us.

Virtual Support Desk for Faculty/Instructors:

Faculty are encouraged to reach out to the student's ODS Coordinator that signed the Letter of Accommodation or simply contact the Office of Disability Services at your Rutgers campus if you have questions or concerns related to a student's accommodation needs in a course. 

RADR has created many faculty resources related to accommodations and making online courses more accessible.  

If an faculty/instructor still has questions related to technologies and providing accommodations for students with disabilities, please connect with us by emailing us at: radr@echo.rutgers.edu

Other University Resources Available for Faculty:

Rutgers has a great network of instructional designers, technologists, and support specialists along with a plethora of online resources to assist you in taking your course online. Below you will find contact information for the various learning technology groups at Rutgers as well as links to training, documentation, and resources to help you get started.

You should first direct your requests for assistance to the group that normally provides this type of support for you.  If you don’t know who that is or have never needed this type of support before, please reach out via to the relevant help desk using the following contact information:

Rutgers University–Camden
Phone: 856-225-6090
Email: idt@camden.rutgers.edu
Website: https://idt.camden.rutgers.edu/support

Rutgers University–Newark
Phone: 973-353-1713
Email: atshelp@newark.rutgers.edu
Website: https://tls.newark.rutgers.edu/ats

Rutgers University–New Brunswick and Rutgers Biomedical and Health Sciences
Phone: 848-932-4702
Email: oid@docs.rutgers.edu
Website: https://tlt.rutgers.edu

Need Help with a Learning Management System:

Canvas Support

Website: Canvas Support Center (Links to an external site.)
Email: help@canvas.rutgers.edu
Phone: 877-361-1134 (Available 24/7)

Blackboard Support

Website: BlackBoard Faculty Support (Links to an external site.)
Phone: 973-353-1713
Email: atshelp@newark.rutgers.edu

Sakai Support

Website: Sakai Support Center
Email: sakai@rutgers.edu
Phone: 848-445-8721 (Available 24/7)

 

 

 

 

Audience
Faculty
Students
Campus
New Brunswick
Off Campus Locations
RBHS
Newark
Camden